We have had extensive training from the VELUX® Certified Installer Partnership programme.
VELUX® established its VELUX® Certified Installer Partnership to ensure homeowners will receive the best installers in their area.
The scheme includes a range of benefits for you, our customers, including:
To ensure the quality of its Certified Installers, the VELUX® application process involves an onsite assessment of a standard VELUX® window installation, office based checks on our trading history and references from previous customers.
VELUX® training ensures we have the in-depth knowledge, confidence and skills to recommend the most appropriate parts and provide sound advice to customers.
Before you contact any company offering VELUX® roof window or skylight repair and roof window installation, ensure they are a VELUX® Certified Installer.
We’re members of Trustmark which is a government run endorsement scheme. Licence no 507939.
You can find our terms and conditions by clicking TERMS AND CONDITIONS.
Membership of the Certass certification scheme is not automatic. Member companies are assessed in line with the strict standards laid down in EN17065 and specific license requirements of DCLG, TrustMark and/or PAS2030. This means we have been successfully assessed by Certass financially and technically to ensure we meet strict standards.
Certass is an accredited certification body that operates a Competent Person Scheme under a Department of Communities and Local Government (DCLG) license. This means we are guaranteed experts at fixing, servicing and installing VELUX and Roto windows, skylight and rooflights.
This isn’t a one-off check. We are inspected every year to ensure our work is professionally first class. Where appropriate, Certass notifies the local authority and issues a Building Regulation Compliance Certificate to the homeowner whose VELUX windows was inspected.
Before you book your VELUX® or Roto roof window installer, ask if they are Certass Approved. This will protect you.
We pride ourselves on providing an efficient, reliable, friendly service and will guarantee our window replacement workmanship for 5 years from date of completion and all other workmanship is guaranteed for 12 months. All VELUX® windows and panes come with a 10 year VELUX® guarantee, and blinds and accessories have a 3 year VELUX® guarantee, giving you complete peace of mind.
You are guaranteed an honest, professional and trustworthy service for a local, family-run business. We are VAT registered, verified by public organisations, have been ID checked and have public liability insurance.